Service

WHAT WE PROVIDE

Full-spectrum administrative support, engineered for performance.

From claims and compliance to care management and reporting, ACTY runs the back office so your providers can run the practice. Every service is built around one outcome: better quality scores, cleaner data, and more time for patient care.

HOW WE WORK

Built on service, people, and clarity

Professional Service

INDUSTRY LEADERS WITH DECADES OF COMBINED EXPERIENCE

Our team holds itself to the highest standard across the areas that determine your performance: compliance, claims, financial health, contracting, and client satisfaction. We don't just process the work — we own the outcome.

Delivered through: custom dashboards, KPIs, and the metrics that matter most to your organization.

Personal Approach

GOING ABOVE AND BEYOND

We take the time to know your providers and their patients, because quality outcomes start with relationships, not transactions. Our Provider Support, Customer Service, and Care Management teams act as an extension of yours.

Delivered through: census data management, provider training, and multilingual support.

Provider Portal

EXPERTLY MADE WITH CARE

Every report we build is designed with the end user in mind — turning complex healthcare metrics into dashboards anyone on your team can read and act on. Data lives in a warehouse built for speed, so access is fast and answers are clear.

Delivered through: HEDIS, HCC, and 5-Star quality reporting.

Everything your back office needs, under one roof

Claims & encounters

Processing, reconciliation, and encounter management.

Compliance & audit

Oversight, preparation, and audit management.

Quality & risk

HEDIS, STARS, RAF, HCC coding, and care-gap identification.

Financial operations

Capitation, fee schedules, finance reporting, and recovery.

Contracting

Analysis, negotiation, and risk-savings agreements.

Care management

Utilization management, provider education, member support.

Data & analytics

Power BI reporting, encounter data, and custom dashboards.

Technology & continuity

Cloud computing, disaster recovery, and the ACTY portal.

Dedicated to helping you meet your goals.

Want to see what ACTY can do for your organization? Our consulting team will walk you through the resources and services built for where you're headed.

Explore Consulting